SHIPPING, RETURNS AND ORDERING POLICY
SHIPPING AND RETURNS
SHIPPING POLICY
SHIPPING ONLY TO U.S. CUSTOMERS AT THIS TIME
U.S. orders are shipped from the U.S. through either USPS, FEDEX, UPS or DHL, and the estimated delivery time is 2 - 5 working days from the date the order is processed. Hawaii, Alaska, and APO orders might take longer.
Please note that any delays or damages caused by shipping carriers are not our responsibility. We also recommend providing accurate shipping information to avoid misrouted or undelivered products.
In the event that your package goes missing, we will help as much as possible, however ultimately lost packages are the fault of the shipping provider and we cannot assume the responsibility of replacing or refunding missing packages.
If your order arrived damaged, incomplete, or incorrect, please contact us at hi@alchemy-blends.com immediately. We may require photos of the damaged product and packaging.
RETURNS & REFUNDS POLICY
MONEY-BACK GUARANTEE
You can try Alchemy Blends products risk-free. If you are unhappy with your purchase for any reason, please contact us at hi@alchemy-blends.com. We are happy to issue a refund within 45 days of you receiving your first order of Alchemy Blends or any Alchemy Blends products.
We strongly recommend you contact us before initiating your return, to ensure the proper processing of your refund. If you return items without contacting us beforehand, it may be difficult for us to properly identify the items, which can result in a longer processing time for your refund or even nullify it altogether.
Please note that if you ship unwanted items to an incorrect address without contacting us for return information, we cannot take responsibility for refunding or reshipping those items.
To qualify for a return, you must return all the items in your order in their original packaging. This includes: Alchemy Blends Bag, the black Spoon and the Frother in their original Everyday Dose shipping box. You are responsible for covering the cost of return shipping.
Again: We are happy to issue a refund within 45 days of you receiving your first order of Alchemy Blends. You must email us the tracking information on any return shipments. If you don't email us your tracking information and it does not return to our warehouse, we are unable to issue a refund.
We will not provide any refunds for products returned to us past 45 days from the initial purchase. No exceptions.
We do not accept returns of open products after the first order.
The money-back-guarantee applies only to subscription products and not one-time purchase products.
RETURNS OF UNOPENED ITEMS
To qualify for a return, the product must be in its original packaging and in unopened and unused condition. We reserve the right to refuse any returns that do not meet these criteria. Please note that you are responsible for the cost of shipping the unopened product back to us, and we recommend using a trackable shipping service to ensure that the product is safely delivered to our warehouse. You should email us tracking so we can check the status of your return. If you don't provide tracking and the returned package does not arrive at our warehouse we can not issue a refund. Upon receipt of the returned unopened product, we will issue a refund for the purchase price of the product.
UNDELIVERED OR RETURNED TO SENDER
In the event that a product is returned to us due to an incorrect or incomplete address, we will not be held responsible for reshipping the product. We may issue a refund for the product, minus any shipping costs, provided the product is returned in its original condition.
In the event that a shipment is returned to us as Undelivered, you may receive a replacement/ full refund for the products ordered.
Alternatively, we can reship the order after collecting an additional shipping fee. It is important to note that this policy does not apply to Refused Packages.
We will not accept requests for replacements or refunds for orders past 30 days of delivery.
DAMAGED PACKAGES
Should you encounter any damaged goods in your order, please get in touch with our customer support team at hi@alchemy-blends.com. We'll promptly investigate the matter and, if the issue is verified, we'll make arrangements to send you a replacement for the damaged item. No replacements will be sent without proof that the package came damaged.
We will not accept requests for replacements or refunds for orders past 30 days of delivery.
REFUSED PACKAGES
If you refuse a package, please be aware that the package will incur a return shipping fee. This fee will be deducted from your refund. We will not know the exact amount of the fee until we are charged by the shipping agent. By refusing your package, you accept the responsibility of paying this return fee.
It is important to note that refused shipments/packages can get lost in the return process and may not be returned to us. In such cases, if you refuse your shipment and it does not return to our warehouse, we will not be able to issue a refund. Please keep this in mind when considering refusing a shipment, as we cannot be held responsible for lost refused packages.
For this reason, we recommend you accept the package and contact us to properly process a return rather than refuse it.
ORDERING
MODIFYING ORDERS
If you have placed an order, and then decide that you would like to modify it for any reason, please email us immediately at hi@alchemy-blends.com. If a shipping label has not been created for the order, we can modify or cancel. If a shipping label has already been created, we will not be able to edit the original order.
DUPLICATE ORDERS
Please be advised that Alchemy Blends assumes no responsibility for any duplicate orders placed by customers online. It is the customer's responsibility to ensure that duplicate orders are avoided. In the event that a duplicate order is placed, all return guidelines as laid out in the Return Policy will apply.
CANCELATION POLICY
Customers can only cancel their subscription after a 20-day window from the date of their initial order. The purpose of this policy is to allow sufficient time for customers to receive and try our product. After the 20-day period, customers can cancel their subscription. To do so, customers must log into their account on our website and follow the cancellation process. The cancellation request should be made after the 20-day period has elapsed. Customers will not be charged any further fees or receive additional shipments once the subscription is canceled. For any questions or assistance with the cancellation process, customers can reach out to our customer support team.
Please note that by placing an order and subscribing to our product, you agree to adhere to the cancellation policy outlined above.
SAME DAY CANCELLATIONS
Please note that if you request the cancellation of your subscription before your first order has shipped, we reserve the right to cancel both your subscription and any associated order.
ANNUAL PLAN
Please be advised that all sales of the annual plan are final. Once an order has been processed and the product has been shipped, we regret to inform you that we are unable to accommodate refund requests or order cancellations. It is imperative to understand that our systems are optimized to ensure the efficient processing of orders, and as such, we are unable to stop subsequent orders once they have been initiated. We strongly encourage all customers to exercise due diligence and carefully review their purchase before proceeding.
FREE MONTHLY GIFTS
In the rare event that a free gift is missing from your order, we can arrange to include the missing free gift with your next subscription order, ensuring a seamless experience. Please note that we do not send free gifts separately; they are intended to be included exclusively with subscription orders.
By using our services, you agree to these terms and conditions.
If you have any further questions or concerns, please do not hesitate to contact us at hi@alchemy-blends.com.
